Serving the Immigrant Population
Series Overview
This 4-part learning series deepens understanding of immigrant populations, with a dedicated focus on undocumented communities. Through historical context, data, and lived experiences, each course puts you in the shoes of those navigating these realities to help you turn insight into impact.
Flexible Learning Options: Complete the full 4-class series for an immersive experience, or select individual classes tailored to your organization's goals.
Immigrant and undocumented communities are often overlooked and misunderstood in broader discussions, leading to gaps in service delivery and workplace inclusion.
Enhance Service Delivery: Organizations in healthcare, education, government, law enforcement, non-profits, and social services gain the context needed to adapt programs and support community members more effectively.
Foster Genuine Empathy: Move beyond surface-level awareness to build deep, human-centered insights that transform how you engage with the community.
Why Take This Series
Community-Facing Organizations: Service providers looking to improve outreach, care, and support models for immigrant populations.
Internal Teams & ERGs: Employee Resource Groups (such as Hispanic/Latinx ERGs), HR teams, and leaders seeking to highlight diverse perspectives and cultivate an inclusive workplace culture.
Who This Is For
Courses In this Learning Path
Walk a mile in someone else’s shoes to get a glimpse of the experience of undocumented immigrants and their families. Learn the challenges they go through, their reasons for making the difficult decisions they do, and the continued hurdles they face in the US. Learn ways to support this group through one-on-one engagement and advancing inclusive practices to reshape the narrative into one of resiliency.
This course explores the historical and legal framework of the U.S. immigration system, including policies and practices that have shaped immigration experiences over time. Participants will gain a deeper understanding of the complexities of the immigration process while building empathy, breaking down common stereotypes and bias, and gaining a new lens about the immigrant community.
This training explores the unique challenges faced by undocumented populations, with a specific focus on DREAMers. Participants will examine regional demographics, debunk common myths, and learn how to reframe perceived challenges into organizational and community assets. This session provides actionable strategies for effective one-on-one engagement and highlights concrete opportunities to support these communities.
Working with multilingual individuals is more than just translating words, it’s about helping others feel comfortable, connecting, and understanding the unspoken norms across cultures. Participants will build empathy for multilingual individuals by understanding common stereotypes, misinterpretations, and barriers to accessing resources and will gain tools to better work with a multilingual population.